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Terms and Conditions

We Verify Age

Veratad will attempt to verify your age automatically once you submit your order. If Veratad is unable to verify your age automatically, you will be provided with a link on the order confirmation page to complete a secured webform and ID upload. This step must be completed before your order can be processed. Thank you for understanding our commitment to keeping these products away from minors. Customers that have purchased previously should not have to complete this step a second time.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

© Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of VAPOR HQ. The collective work includes works that are licensed to VAPOR HQ. Copyright 2017, VAPOR HQ ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with VAPOR HQ or purchasing VAPOR HQ products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with VAPOR HQ or to purchase VAPOR HQ products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by VAPOR HQ. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


All trademarks, service marks and trade names of VAPOR HQ used in the site are trademarks or registered trademarks of VAPOR HQ.

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, VAPOR HQ disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. VAPOR HQ does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. VAPOR HQ does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

VAPOR HQ shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if VAPOR HQ has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a VAPOR HQ product is mistakenly listed at an incorrect price, VAPOR HQ reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. VAPOR HQ reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, VAPOR HQ shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. VAPOR HQ may terminate these terms and conditions, or any part of them, without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


VAPOR HQ may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to VAPOR HQ.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a VAPOR HQ or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

VAPOR HQ does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, VAPOR HQ is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, VAPOR HQ reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to VAPOR HQ in its sole discretion.


You agree to indemnify, defend, and hold harmless VAPOR HQ, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, VAPOR HQ may link to sites operated by third parties. However, even if the third party is affiliated with VAPOR HQ, VAPOR HQ has no control over these linked sites, all of which have separate privacy and data collection practices, independent of VAPOR HQ. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, VAPOR HQ seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

18+ Use Only Policy

The products sold by VAPOR HQ are strictly for use by persons of 18 years or older. By purchasing any of the items from VAPOR HQ by any method, you agree that you are of 18 years of age or older. Anyone found purchasing products for someone under the age of 18 will have their account terminated immediately and permanently with no future reinstatement under any circumstances. We take this policy very seriously and enforce this policy to the fullest extent. In the event that someone under the age of 18 years is using products sold by VAPOR HQ, we would hope that you would be kind enough to inform us, and further action will be taken to prevent future purchases from the customer that is purchasing for underage individuals.

Age Verification

We automatically screen all new customer purchases through an age verification service provided by Veratad Technologies. If your age cannot be verified through our automated system, you must complete the age verification form after checkout in order for your order to be processed. If you do not complete this form, your order will be cancelled and any payment made towards this purchase will be voided or refunded back to the original card used for payment. Funds may take up to 72 hours to post back to your account.

Credit Card Policy

To help prevent credit card theft, VAPOR HQ enforces a strict policy on credit card information entered at checkout. When a customer purchases from VAPOR HQ, you must enter two addresses to complete the checkout process.

Billing Address – This is the address in which all credit card and/or bank statements are delivered to.

Shipping Address – This is the address in which the product(s) that you order are sent to after payment has been made.

In order to reduce the risks of credit card misuse, the billing information and the shipping information for the customer whom is ordering the product(s) must be identical. This policy is very strict and if you have any questions regarding these terms, please contact us at:


Any special requests to the change of this policy for certain conditions may or may not be considered based on VAPOR HQ’S sole discretion, but please contact us prior to placing an order if you have any questions.

If you do place an order and the above policy is not abided by or you do not have exclusion permission(s) prior to placing an order, VAPOR HQ reserves the right to cancel your order without notice.

VAPOR HQ may ask you to verify the 3 to 4 digit CVV code on the back of the credit card used at checkout. This method of verification is used to verify physical possession of the card at the time of purchase.

VAPOR HQ uses 256-Bit SSL (Secure Socket Layer) technology to greatly reduce the risk of credit card information being compromised when completing online transactions. You can verify VAPOR HQ’S SSL certificate by scrolling to the bottom of the page and clicking on the SSL Secured Symbol to bring up a window showing the current security enrollment.

Sales & Use Tax Policy

IMPORTANT NOTICE: Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state's department of revenue website.

VAPOR HQ DOES NOT COLLECT SALES TAX in any state. VAPOR HQ is not required to collect sales or use tax in these states.

Shipping Policy

VAPOR HQ makes every attempt to have your product(s) shipped out to you in a period no greater than 48 hours from the business day following order placement. VAPOR HQ makes no guarantee to the ability to have your order shipped inside of that time period but a genuine attempt is made to do so. VAPOR HQ cannot guarantee any package(s) beyond our possession. Basically, once your package(s) is marked as shipped, the package becomes in possession of the United States Postal Service or the carrier that you designate at checkout. VAPOR HQ makes no claims to the speed in which the designated carrier will deliver your package. Any shipment times provided on vaporhq.com are provided for informational purposes only, VAPOR HQ cannot guarantee and will not be held liable for mistakes made by United States Postal Service or the carrier you designate at checkout and all package claims must be taken to them. 

Return Policy

VAPOR HQ does not issue refunds in the form of cash, check, credit, debit, or any method other than and in-store credit only. VAPOR HQ applies any and all refunds to the account created by the original purchaser at vaporhq.com for use toward future purchases. VAPOR HQ cannot guarantee that the item(s) that you are intending on returning are eligible for return but consideration will be based on our detailed Returns Policy and Exchanges Page Here. Any item(s) that are returned to VAPOR HQ are subject to a re-stocking fee no greater than twenty percent of the item(s) purchase price. As stated on the Shipping and Returns policy page, any item returned to VAPOR HQ must be in brand new, un-opened condition. Liquid products sold by VAPOR HQ are unable to be returned for any reason. Flavor dissatisfaction is not a viable reason for product return because flavoring and taste is very subjective and can be considered differently by different users. All return requests are handled on a case-by-case basis and your item(s) eligibility for return is based on VAPOR HQ’S sole discretion.

Warranty Policy

VAPOR HQ carries a large selection of products, some of which are covered under warranty and some that are not. The warranty offered by VAPOR HQ is subject to change at any time without prior or written notice. VAPOR HQ offers warranty on select items only to original purchaser and this warranty is non-transferrable. To see if the product in question is covered under a warranty, please see the item page and look under the warranty tab located in the description under the pictures. If you do not see any warranty information, there is no warranty offered on that item.

VAPOR HQ may offer to replace any item that is covered under warranty based in VAPOR HQ’S sole discretion. Once the original purchaser has returned the defective item to VAPOR HQ and it has been approved as a qualified claim, a replacement item of identical quality and features will be returned to the customer. If a replacement for the item that is covered under warranty is no longer available, a store credit equal to the original purchase price of the defective item will be placed under the account in which the original defective item was purchased. If VAPOR HQ feels that the item was misused or abused in any manner, any stated warranty will be void. Some examples of this including but not limited to: scratch marks, dings, dents, item taken apart, paint missing or has been applied, if the item has been modified in any way, if the item has missing parts (buttons, covers, internal structures). You must contact VAPOR HQ regarding any warranty claims prior to sending back any product. VAPOR HQ will not pay return shipping for warranty items. You must arrange shipping for your Warranty items back to VAPOR HQ and an address for shipping your items will be given at the time of contacting VAPOR HQ regarding your Warranty claim.

Exchange Policy

VAPOR HQ does not offer an exchange policy at this time. Please refer to the Return Policy stated above for further details on how returns are handled by VAPOR HQ.

Order Cancellation Policy

Once you place your order with VAPOR HQ, you have the ability to cancel your order from the time that the order was placed with us, up until it ships. Once your order ships, we cannot cancel your order. If you should decide to cancel your order with us, you must contact us by one of the following methods to ensure that your order is cancelled within the allotted time period.

E-Mail: support@vaporhq.com

Customer Service Phone Number: 1-844-827-6747

Mailing Address

Vapor HQ
258 A ST STE 1-39
Ashland, OR 97520

If you submit your request before your order ships, we will be able to process your request. All order cancellations are subject to a cancellation fee of up to 10% of the total order amount. This fee is to cover VAPOR HQ’S expenses and time involved in preparing an order and the time taken to re-stock the items that the cancelled order was originally placed for. The cancellation fee may nor may not be charged based in VAPOR HQ’S sole discretion. The determination for charging the fee will again be in VAPOR HQ’S sole discretion and will be based on how close to completion the order that is being cancelled was to being completed.

Anti-Spam Policy

1. What is spam? In the context of electronic messaging, spam refers to unsolicited, bulk or indiscriminate messages, typically sent for a commercial purpose. VAPOR HQ has a zero-tolerance spam policy.2. Automated spam filtering;VAPOR HQ’S messaging systems automatically scan all incoming email [and other] messages, and filter-out messages that appear to be spam.3. Problems with spam filtering; No message filtering system is 100% accurate, and from time to time legitimate messages will be filtered-out by VAPOR HQ’S systems.If you believe this has happened to a message you have sent, please advise the message recipient by another means.You can reduce the risk of a message being caught by the spam filters by sending the message in plain text (i.e. no HTML), removing any attachments, and ensuring that your messages are scanned for malware before dispatch.4. [User spam;VAPOR HQ provides a facility that enables users to send [email messages / private messages] to others. Users must not use this facility to send unsolicited, bulk or indiscriminate messages, whether or not for a commercial purpose. Full terms and conditions concerning the use of the facility are set out above.]5. [Receipt of unwanted messages from VAPOR HQ; In the unlikely event that you receive any message from VAPOR HQ or sent using VAPOR HQ’S systems that may be considered to be spam, please contact VAPOR HQ using the details below and the matter will be investigated.] 7. Changes to this anti-spam policy; VAPOR HQ may amend this anti-spam policy at any time by publishing a new version on this website.

Nicotine and Health Warnings

Electronic Cigarettes may have nicotine.

Nicotine is recognized to be extremely addictive and harmful poison. Misuse or overdose of nicotine can result in serious health risks, or perhaps death.

Nicotine products shouldn't be used by individuals below the age of 18, individuals with serious kidney illness, heart illness such as angina, heart failure, very high blood pressure, issues with heart rate or rhythm, individuals who've suffered a current heart attack or stroke, overactive thyroid gland, diabetes, pheochromocytoma (a tumor from the adrenal gland that may impact blood pressure), inflammation of the oesophagus (tube in between the mouth and stomach), inflammation from the stomach lining (gastritis), stomach ulcers, skin issues, long-term throat issues, difficulty breathing due to bronchitis, emphysema or asthma, pregnancy and breast feeding.

Don't ingest, or allow nicotine to soak into skin. Keep out of reach from children and away from pets. Use only as directed. The purchaser of this item accepts all of the dangers and liabilities related with nicotine handling and consumption. This product has not been evaluated by the FDA - use at your own risk.

Battery Hazards

Electronic Cigarettes might include Li-ion battery cells which can explode or burst into flame if used improperly.

Do not disassemble, crush, puncture, cut, short-circuit, incinerate, recharge (disposable cells only), or expose to water, fire, or higher temperatures

Batteries should be charged inside a fire-proof container, and be checked after charging and prior to use. By no means should you charge batteries unattended. Only use suitable chargers intended particularly for the battery, don't mix.

By buying these products, the purchaser assumes all dangers and liabilities related with lithium batteries.

It's your duty and responsibility to know the dangers and the proper procedures for handling Li-ion based battery cells.

Vapor HQ is not responsible or liable for any injury or death. All Rights Reserved

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